Patient Charter

Our Promise to You

At EIRA Clinics, we believe every patient deserves to feel heard, respected and supported throughout their care.

Whether you are visiting us for skin health, aesthetic treatments, women’s health support or longevity-focused care, our commitment is to provide safe, evidence-informed and personalised care in a welcoming, professional environment.

What You Can Expect From Us

We will listen to you. We will take time to understand your concerns, goals and priorities, recognising that every patient is unique.

We will treat you with respect and kindness. We will treat you with dignity, compassion and professionalism, regardless of your age, background, beliefs, gender, disability, race or sexual orientation.

We will put your safety first. Patient safety is central to everything we do. We are committed to practising safely, ethically and within our professional competencies.

We will provide honest advice. We will recommend treatments based on your individual needs and clinical suitability. If we do not believe a treatment is appropriate, we will explain why and discuss alternatives where suitable.

We will support informed decisions. We will provide clear information about the potential benefits, risks, costs, limitations and expected outcomes of treatment so you can make informed choices about your care.

We will deliver evidence-informed care. Our recommendations and treatment plans are guided by relevant clinical evidence, professional standards and best practice.

We will respect your privacy. We will handle your personal information confidentially and in accordance with applicable UK data protection legislation.

We will continually improve. We welcome feedback and use it to improve our services, patient experience and clinical care.

What We Ask of You

To help us provide safe and effective care, we ask that you:

  • Provide accurate information about your health and medical history.

  • Tell us about any changes to your health, medications or circumstances.

  • Attend appointments on time or give as much notice as possible if you need to cancel or rearrange.

  • Treat our team and other patients with courtesy and respect.

  • Follow the aftercare advice provided and contact us if you have concerns.

  • Ask questions whenever something is unclear.

Our Commitment to Natural, Individualised Care

We believe that aesthetic and health treatments should support wellbeing, respect individuality and help you feel confident in your own skin.

Our aim is not to change who you are, but to help you feel healthy, confident and comfortable at every stage of life.

Feedback

We value your feedback and encourage you to share your experiences with us.

If something has gone well, we would love to hear about it. If something has not met your expectations, please let us know so we can listen, learn and put things right wherever possible.

You can find information about raising a concern in our Complaints Procedure.

Thank you for trusting us with your care.

Kate Bell RN IP Clinical Director & Registered Manager EIRA Clinics

Registered provider: Kate Bell Ltd, trading as EIRA Clinics